Privacy Policy

Effective Date: 14/01/2025
At Nielsen’s Garden Maintenance, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or interact with our website.
By using our services or providing your personal information, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information when you interact with us:

● Personal Identification Information: Name, address, phone number, email address.
● Payment Information: Credit/debit card details, billing address (only if applicable).
● Service-Related Information: Details of the garden services you have requested or received, including dates, locations, and preferences.
● Usage Data: Information about how you use our website or services, such as IP address, browser type, and usage patterns.
● Communications: Any messages or feedback you provide to us through email, phone, or contact forms.

2. How We Use Your Information
We use the information we collect for the following purposes:

●To provide and deliver the services you request.
● To process payments and billing.
● To communicate with you regarding service bookings, updates, promotions, and other relevant information.
● To improve our services and website.
● To comply with legal obligations and enforce our terms of service.

3. How We Share Your Information
We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

● Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, marketing partners) to help deliver our services. These third parties are obligated to use your information only for the purposes for which it was provided.
● Legal Requirements: If required by law or in response to valid legal requests, we may disclose your information to comply with legal obligations, protect our rights, or investigate fraud or security breaches.

4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so while we strive to protect your data, we cannot guarantee its absolute security.

5. Your Rights and Choices
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

● Access: You can request a copy of the personal information we hold about you.
● Correction: You can request that we update or correct your information if it is inaccurate.
● Deletion: You can request that we delete your personal information, subject to certain exceptions.
● Opt-out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

To exercise your rights or for any questions regarding your personal information, please contact us at Nielsensgardenmaintenance.com.au.

6. Retention of Your Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer needed, we will securely delete or anonymize your data.

7. Third-Party Links
Our website or services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read their privacy policies before providing any personal information.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our website and update the effective date at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Nielsensgardenmaintenance.com.au.
1 William St, Southport
nielsensgardenmaintenance@gmail.com
0411592059